Shipping & Returns

KIND WORDS – Shipping & Returns

Effective Date: [Insert Date Here]
We appreciate every order. Here's everything you need to know about how we ship and handle returns at KIND WORDS.

🚚 Shipping Information

Processing Time

Orders typically take 3–5 business days to process before being shipped out. Orders placed during drops, restocks, or holidays may take a little longer — we’ll always keep you updated if so.

Domestic Shipping (U.S.)

  • Standard Shipping: 5–10 business days

  • Expedited options available at checkout

Shipping rates are calculated at checkout based on your location and selected method.

International Shipping

Yes, we ship worldwide.
Delivery times vary depending on your country and customs process. International orders typically take 7–21 business days to arrive.

🔸 Important: We are not responsible for customs fees, taxes, or duties. These charges are the responsibility of the buyer and are not included in the shipping cost.

📦 Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number.
Please allow 24–48 hours for the tracking info to update.

🔁 Returns & Exchanges

All Sales Are Final

Due to the limited and exclusive nature of our releases, all sales are final.

We do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size orders

  • Items marked as "Final Sale"

Damaged or Incorrect Items

If your item arrives damaged or if we made a mistake with your order, contact us within 7 days of receiving it.
📧 Email: support@kindwordsclo.com
Include your order number and clear photos of the issue.

If approved, we’ll either replace the item or issue store credit depending on availability.

📫 Shipping Issues

We are not responsible for:

  • Delays caused by carriers (USPS, UPS, etc.)

  • Packages lost or stolen after being marked "delivered"

  • Incorrect addresses entered at checkout

Please double-check your shipping address before placing your order.
If your package is lost in transit, reach out to the carrier with your tracking number first. If they can’t help, contact us and we’ll do our best to assist.

🖤 Thank You

We’re grateful you chose KIND WORDS. Each purchase supports a movement built on good energy, creativity, and community. Your patience and understanding mean everything to us.

Let me know if you'd like me to turn this into HTML format for Shopify — or if you want a "Returns Portal" link added later. Ready when you are.