Privacy Policy

At KIND WORDS, your privacy is sacred. This Privacy Policy outlines how we collect, use, and protect your personal information when you shop with us, engage with our brand, or visit our website.

1. What Information We Collect

When you interact with KIND WORDS, we may collect the following information:

  • Personal Information: Your name, email address, shipping address, billing address, and phone number.

  • Payment Details: Payment information (processed securely via Shopify Payments, PayPal, or other third-party gateways — we don’t store your credit card details).

  • Order History: What you bought, when you bought it, and how much you paid.

  • Browsing Behavior: IP address, device type, browser type, and pages you visit on our site.

  • Marketing Preferences: If you subscribe to our newsletter or SMS updates.

2. How We Use Your Information

We use your info to:

  • Process and ship your orders

  • Send order confirmations and shipping updates

  • Contact you if there’s an issue with your order

  • Provide customer support

  • Send you emails or SMS about drops, restocks, exclusive offers, and updates (only if you opt in)

  • Improve the KIND WORDS experience through analytics

We only collect the data we need, and we never sell your information.

3. Sharing Your Information

We do not sell or rent your information to third parties.
We only share your data with:

  • Trusted partners that help run our business (e.g. Shopify, shipping carriers, payment processors)

  • Law enforcement or legal authorities if required by law

All third-party services we use are GDPR-compliant and respect your data privacy.

4. Data Retention

We keep your data only as long as necessary:

  • Order history: kept to provide service and comply with tax/legal obligations

  • Newsletter/email/SMS info: kept until you unsubscribe

  • Account data: kept until you request deletion

5. Your Rights

Depending on your location (especially if you're in the EU or California), you may have rights like:

  • Accessing your personal data

  • Requesting deletion of your data

  • Opting out of marketing emails or texts at any time

  • Updating your personal information

To request data changes or deletion, email us at support@kindwordsclo.com.

6. Cookies & Tracking

Our website uses cookies to:

  • Save your cart

  • Track analytics

  • Improve your experience

You can disable cookies in your browser at any time, but it may affect how our site works.

7. Security

We take data protection seriously. Our site uses SSL encryption to protect your data during transmission. Your personal and payment info is processed through secure, PCI-compliant systems.

8. Children’s Privacy

We don’t knowingly collect or solicit personal data from anyone under the age of 13. If you’re a parent and believe your child has shared info with us, contact us immediately and we’ll delete it.

9. Updates to This Policy

We may occasionally update this Privacy Policy. When we do, we'll revise the "Effective Date" at the top and notify you via email or a site banner if needed.

10. Contact Us

Have questions about this policy or your data?

📧 Email: support@kindwordsclo.com
📍 Mailing Address: [Insert your business address here]